Monthly Archives: September 2008
If we ran our own company, we would seek innovation at the intersection
I took a Creativity in Business course in my MBA and one of our assigned books was The Medici Effect by Frans Johansson. I had jotted down a bunch of notes as I was reading to use as reference in … Continue reading
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If we ran EasyJet, we would try harder on our customer service
On August 25th, an article in the Financial Times caught my eye. It was a complaint by Lucy Kellaway on the customer service of EasyJet (alternative link) printable version works. Looking at Lucy’s description of the problem, I can follow … Continue reading
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If we ran Amazon.com, we would reduce the shipping cost of multiple items from the same seller like half.com does
So I went online today to buy two new books from the shortlist of the Financial Times and Goldman Sachs Business Book of the Year Award. Just kidding, I was buying two of my missing Street Fighter comics…: Street Fighter … Continue reading
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